Overall rating
4.6
Counts per rating level
  • 78% of ratings are 5 stars
    183
  • 9% of ratings are 4 stars
    20
  • 3% of ratings are 3 stars
    7
  • 4% of ratings are 2 stars
    9
  • 7% of ratings are 1 stars
    16
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, efficient order processing, and extensive product range. The easy-to-navigate interface simplifies product creation. Merchants appreciate the vivid print quality, competitive pricing, and responsive customer service. The app's global printing facilities ensure fast, affordable shipping, reflecting its commitment to customer satisfaction.

July 28, 2023

Our experience with Gelato has been great. The support is fast even during busy periods of the year. Gelato also has people reaching out to help their clients with business reviews as well as offering advice on how to grow your business based on it's current stage and performance. We're very happy with Gelato and I would recommend them to anyone looking to start or grow their business using POD

Artmementos
Bulgaria
About 2 years using the app
Gelato replied July 29, 2023

Hi there,

Thank you very much for taking the time to write this 5 star review. We love to hear that we have helped you grow your business, and that our support is fast year round!

Your recommendation means a lot to us, and we look forward to continuing to support your growth long into the future. We remain available 24/7 in case you need anything.

Kind regards,
Kyle

July 31, 2023

I am a very happy customer with Gelato. Not only are there products high-quality but their customer support is amazing. Whether I use their chat app for assistance or I email them directly, they are always very helpful! I recently had a discussion with one of their team members and the marketing strategy I received has made a huge difference in my online business. Thank you so much Gelato!

Nice Movie Posters
United States
Almost 2 years using the app
Gelato replied August 2, 2023

你好,

We are absolutely delighted to hear that you are a very happy customer with Gelato! Thank you for taking the time to share your positive feedback. It brings us great joy to know that our high-quality products and exceptional customer support have made a positive impact on your business.

Our team takes pride in providing top-notch assistance through our chat app and email, and we're thrilled to have been able to help you. It's fantastic to hear that the marketing strategy you received from one of our team members has made a significant difference in your online business. We always strive to provide valuable insights and support to our customers to help them thrive.

Your success and satisfaction mean the world to us, and we are grateful to have the opportunity to be a part of your journey. Should you ever need any further assistance or have any questions, please don't hesitate to reach out to us. Thank you for choosing Gelato, and we look forward to continuing to support your business.

Here's to more success and growth together,
Bartosz
Gelato Support Team

July 30, 2023

I am absolutely thrilled to share my outstanding experience with Gelato: Print on Demand Service! From the moment I discovered Gelato, I knew I had stumbled upon something extraordinary. This remarkable service has truly revolutionized the way I run my online store, thanks to its seamless integration with Shopify and the exceptional support provided by Dasha Daniels and Miguel.

First and foremost, I must commend Gelato for its effortless integration with Shopify. As someone who's not particularly tech-savvy, I was initially concerned about the complexity of setting up a print-on-demand service for my store. However, Gelato proved to be incredibly user-friendly and straightforward. Within a matter of minutes, I had successfully connected my store to Gelato, and it was like magic - all my products were available for printing and fulfillment!

Gelato's streamlined interface makes managing my orders a breeze. Whenever a customer places an order, the process is seamlessly executed through Gelato's efficient system. The automatic order processing ensures that there are no hiccups or delays, allowing me to focus on other aspects of my business with peace of mind.

Now, let's talk about the stars of the show - Dasha Daniels and Miguel! They were an absolute godsend throughout the setup process. Dasha's expertise and guidance were invaluable in helping me tailor the integration to suit my specific needs. She patiently answered all my questions and provided step-by-step instructions, ensuring I was fully confident in utilizing Gelato to its fullest potential.

Miguel was equally incredible in offering his assistance and knowledge. Anytime I encountered a minor roadblock or had additional inquiries, he was quick to respond and swiftly resolved the issues. Their support truly went above and beyond my expectations, and I couldn't have asked for better advisors during this process.

Thanks to Gelato, Dasha, and Miguel, my print-on-demand store is now running smoothly and efficiently. I can confidently say that my customers are receiving top-notch products and service, all thanks to this fantastic platform and the dedicated support team behind it.

In conclusion, if you're looking for a top-tier print-on-demand service that effortlessly integrates with Shopify and comes with a team of knowledgeable and supportive individuals like Dasha and Miguel, then look no further than Gelato. I wholeheartedly give them a resounding five stars for their exceptional product and service.

FurryFinds.com
United States
8 months using the app
Gelato replied August 1, 2023

你好,

Thank you so much for your incredibly kind and enthusiastic feedback! We're absolutely thrilled to hear about your outstanding experience with Gelato's Print on Demand Service. Our team works tirelessly to ensure that our platform is user-friendly and seamlessly integrates with Shopify, so it's fantastic to know that you found it effortless to set up and manage.

We're equally delighted to hear that Dasha and Miguel made a significant impact on your journey with Gelato. Our team takes great pride in providing personalized and knowledgeable assistance, and they will be thrilled to hear about your positive words.

It's our goal to make your print-on-demand store a success, and we're glad to have played a part in helping you offer top-notch products and service to your customers.

Thank you for choosing Gelato, and if you ever need further support or have any questions, don't hesitate to reach out. Your glowing review has brightened our day, and we're excited to continue serving you and supporting your business.

Best wishes for continued success with your online store,
Bartosz
Gelato Support Team

July 29, 2023

I use the Gelato app daily, as my sole POD dropshipper for both my Etsy store and my Shopify dot com. I think Gelato is excellent: it works quickly, smoothly, effectively, and efficiently; I've had zero interest in looking into any other service. The mobile app is great, in some cases quicker and more effective than the desktop app (in approving orders, for example). The role that Gelato has played in magnifying the reach and breadth of my side-hustle can't be over-stated: it opened up the entire world to my products, substantially deepened my product line into frames, canvas, mugs, and t-shirts, and I regularly get compliments from many of my customers (some of whom are in far-flung locations like Perth, Australia) at how fast the service is, and how thorough the packaging is (a reflection on how Gelato chooses its international partners).

My customer dissatisfaction rate is about 2%, but my satisfaction rate with how my dissatisfied customer issues have been addressed and resolved is 100%. Customer service reaction time is extremely quick, and clearly devoted to over-delivering solutions.

Naturally the numbers have to make sense for your business, but I'm a Gelato Gold+ subscriber and that continues to stand as the easily the best ROI I've seen - absolute no-brainer. I recommend it without reservation.

RecombinantCulture
Canada
6 months using the app
Gelato replied July 31, 2023

Hi there,

Thank you very much for taking the time to write this detailed review. We are very happy to hear that you've found our platform reliable and easy to use.

At Gelato, we strive to offer a wide range of high-quality products that can be produced locally around the world, and delivered sustainably. It's great to hear that we could support you via the growth of products and geographical regions, while your customers have noted the fast delivery.

We continue to work on making our integrations better each week, and also on releasing new features that will help you further grow your business.

Should there be anything needed our Customer Service team can be reached 24/7, and we are always passing on feedback so we can further improve our services.

Thank you for choosing Gelato!

Kind Regards,
Kyle

August 22, 2023

I am super happy with Gelato! It's so much easier to ship all my orders!!
谢谢你也神奇的cust和超级快omer support! Clear recommendation :)

Aronja-Art
Austria
10 months using the app
Gelato replied August 24, 2023

你好,

Thank you for your positive feedback! We're thrilled to hear that you're having a great experience with Gelato. Making shipping and order management easier for you is our goal, and we're here to provide excellent customer support whenever you need it. If you have any more comments or questions in the future, feel free to reach out.

Your recommendation means a lot to us,
Bartosz
Gelato Support Team

September 21, 2023

Smooth integration with Shopify, very easy to setup/maintain products, great support, fast updates to Shopify and highly detailed order info/tracking.

smt art
United States
6 days using the app
Gelato replied September 25, 2023

Hello there,

Thank you so much for taking the time to share your positive experience with our Shopify integration. We are glad to hear that you found it smooth and easy to set up and maintain your products. Our team works diligently to ensure that our integration seamlessly integrates with Shopify, making it hassle-free for our users.

We are delighted that you found our support to be great. Providing excellent customer service is one of our top priorities, and we are always here to assist you every step of the way. Feel free to contact us if we can be of any assistance.

Thank you for choosing Gelato!

Best regards,

Michal
Gelato Support Team

Edited August 4, 2023

I would like to say thank you to gelato manager Kyle for helping me deal with a few issues I was having in the beginning. He reached out to me and went above and beyond to resolve the problems I were having as a first time customer. Even with a few hiccups I &felt the genuine care and I truly appreciate taking the time out and helping me have a better experience. So, I needed to change my past review from last time.

I chose this site because of the great reviews, the products, and especially the neck label layout for their T-shirts. I’ve been looking for a company that I could be comfortable working with and I believe that this maybe the best choice. My shirts arrived in a timely fashion and they came out great! Can’t wait for my next batch to arrive. I’m satisfied. My only suggestion is that the customer service team gets better with understanding and knowing how to resolve issues better. Overall, I think this is a good start for your business.

She Speaks Power Boutique 2.0
United States
11 days using the app
Gelato replied July 26, 2023

Hi there,

We are truly sorry for your first experience with Gelato - this is definitely not up to the standards which we aim for.

通过电子邮件我发送你一个更新的所有行动ions we have taken to fix the situation, and allow you to proceed as expected - I really hope this shows the seriousness of how we view this. If there's anything outstanding please let us know and we'll follow up immediately.

Thank you for providing us with this feedback, which helps us to learn and improve our services to better serve you, and all our customers.

Best regards,
Kyle
Customer Service Manager

September 15, 2023

冰淇淋是starti能够帮助我OB欧宝娱乐APPng a new clothing company with ease. It is fast easy and efficient. They're quality of their print is great and so is the shirt quality. Their fulfillment time is great and it keeps customers happy.

Royal Ethereal Attire
United States
15 days using the app
Gelato replied September 17, 2023

Hello there,

Thank you so much for taking the time to share your positive experience with our integration!

We're happy to hear that we could assist you in launching your new clothing company smoothly. Our team takes pride in providing a fast, easy, and efficient platform for our customers.

We're delighted that you're satisfied with the quality of our prints and shirts. Ensuring top-notch quality is a priority for us.

If you ever need any assistance or have further feedback, please don't hesitate to reach out to us. Thank you again for choosing Gelato!

Kind regards,

Michal
Gelato Support Team

September 10, 2023

Easy to use!! I had been trying to launch my store and I wish I would've find you earlier!! Thank you for making it use. I also want to give you kudos for the excellent customer service that answered my questions at 11:30 pm!! I am in awe that you guys have this available 24/7

Montoya Brothers
United States
3 days using the app
Gelato replied September 12, 2023

你好,
Thank you for your review.
We're thrilled to hear that our platform was easy for you to use and that it helped you launch your store successfully. We're glad you found us and we could assist you in your journey. We take pride in providing excellent customer service, and we're delighted that our team was able to answer your questions.. If you have any further questions or need ongoing support, please don't hesitate to reach out. We're here to help you succeed!

Best regards,
Michal
Gelato Support Team

August 29, 2023

冰淇淋非常容易使用(使用模板to design throughout defining prices for mugs). I had a friend testing the Shopify purchase journey in Brazil and she said it didn't take 15 seconds. I received notifications from Gelato/Shopify at every step. It is really well integrated, totally recommend.

MyMangaMugs
United Kingdom
5 days using the app
Gelato replied August 31, 2023

你好,
Thank you for your feedback.
I am glad to hear that you've found our integration seamless and the platform easy to use. Our commitment to providing a smooth experience from integration to shipping is at the heart of our service. If you ever have more questions please don't hesitate to reach us.

Thank you for choosing Gelato.

Michal
Gelato Support Team

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