Fairing: Post‑purchase Surveys

Fairing: Post‑purchase Surveys

From $49/month. 14-day free trial.
Rating (5.0)
Reviews
168
Developer

About this app

Launched

May 7, 2018

语言

English

Works with

Shopify POS, Shopify Flow, Google Analytics, Klaviyo, Triple Whale, Google Sheets, Tik Tok, Recharge

Get insights and track ads performance with post purchase surveys integrated to your marketing stack

Fairing (Previously Enquire Labs) give you more actionable consumer insights in a week than most survey tools produce in a year. You can deploy a series of questions inside your post-purchase experience, appending each response to your customer’s order data and using the insights across your marketing stack. Get proprietary data on attribution, personalization, CRO, competitive research and get to kno w your customers. Create a "how did you hear about us?" survey and improve your marketing ROI.

Fairing (Previously Enquire Labs) give you more actionable consumer insights in a week than most survey tools produce in a year. You can deploy a series of questions inside your post-purchase experience, appending each response to your customer’s order data and using the insights across your marketing stack. Get proprietary data on attribution, personalization, CRO, competitive research and get to kno w your customers. Create a "how did you hear about us?" survey and improve your marketing ROI. more
  • Tie survey responses to your Shopify customers and order dashboards
  • Build a zero-party database with insights directly from your customers
  • Use our Powerful Rest API and integrations: Triple Whale, Klaviyo, recharge etc
  • Target individual questions to new v returning, product purchased, or geography.
  • Launch 25+ pre-built questions (pre & post purchase) with a single click

Pricing

14-day free trial

Up to 1k Orders

$49/month

  • Post-purchase Surveys
  • Question Stream
  • Follow-up Questions
  • Export Responses
  • All Integrations
  • API Access

5 k命令

$99/month

  • Post-purchase Surveys
  • Question Stream
  • Follow-up Questions
  • Export Responses
  • All Integrations
  • API Access

Up to 10k Orders

$149/month

  • Post-purchase Surveys
  • Question Stream
  • Follow-up Questions
  • Export Responses
  • All Integrations
  • API Access

Up to 1k Orders

$49/month

  • Post-purchase Surveys
  • Question Stream
  • Follow-up Questions
  • Export Responses
  • All Integrations
  • API Access

5 k命令

$99/month

  • Post-purchase Surveys
  • Question Stream
  • Follow-up Questions
  • Export Responses
  • All Integrations
  • API Access

Up to 10k Orders

$149/month

  • Post-purchase Surveys
  • Question Stream
  • Follow-up Questions
  • Export Responses
  • All Integrations
  • API Access

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.See all pricing options

168 reviews

Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
    167
  • 1% of ratings are 4 stars
    1
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to collect crucial data and provide actionable insights, especially for small businesses. Its seamless integration with Google Sheets, Klaviyo, and Google Analytics simplifies data export and analysis. The app is easy to set up, fairly priced, and offers excellent customer service. Regular updates introduce new features, enhancing its functionality. Key features include customizable post-purchase surveys, automated Slack responses, and customer segmentation. It provides valuable insights on customer behaviors and feedback, aiding in understanding the marketing funnel and saving marketing dollars.

March 31, 2023

整流罩一直很棒的对我们到目前为止。我们是一个two-man company with little to no data analysis experience. Fairing has been outstanding because it allows for us to seamlessly gather important data which leads to actionable decisions, without little to no effort on our end. They recently introduced the google sheet integration which is extremely helpful for exporting the data in an easy to splice format and have a phenomenal customer service/on-boarding team. It's really easy to set-up initially, their pre-filled question bank is outstanding, and it's seemingly very fairly priced for the level of data you get with a turn-key solution.

They make themselves very available to assist in ideating on new data to collect, splicing and reviewing the data, and are very open to feedback/new feature releases. New features seem to be released at a relatively quick frequency so I'm excited to see where it goes.

I was not paid or incentivized to write this review, I just believe this is a no-brainer app for any small, or large business, looking to understand their customers more, which is increasingly difficult in today's world of privacy settings and DTC space.

PrettyBoy
United States
About 2 months using the app
August 28, 2023

Fairing has been pivotal in adding additional layer to understanding our multichannel attribution as well as digging into customer insights: from what products they would like us to develop and sell to what specifically they liked about their product of choice.
We increased our post purchase survey response rate dramatically since implementing Fairing. We are not relying on email for this specific purpose anymore, but instead all the questions conveniently sit on the post purchase page. Win for our customers as they get one less email into their inbox, win for us as we get more responses and hence more reliable results.

The Oodie
Australia
Edited March 1, 2023

Incredibly impactful tool!

We got started with Fairing just a few months ago and since then we are hooked. Getting instant customer insight is not an issue anymore as the native integration allows a rather high response rate.

Many more functions we haven't tested yet but are looking a lot forward to!

One of the few companies where the founder/CEO him/herself is accessible and personally supports the merchants.

Understatement
Sweden
7 months using the app

About this app

Launched

May 7, 2018

语言

English

Works with

Shopify POS, Shopify Flow, Google Analytics, Klaviyo, Triple Whale, Google Sheets, Tik Tok, Recharge

Built by Fairing

About Fairing

5.0 average rating

5 years building apps for the Shopify App Store

Support

Send a message

(646) 956-4544

hello@fairing.co

Resources

FAQ

More apps like this

5.0out of 5 stars 176 total reviews Free plan available
Post-purchase & on-site surveys for attribution, NPS, & more
4.9out of 5 stars 54 total reviews Free plan available
Surveys for attribution, customer insights, and feedback.
5.0out of 5 stars 6 total reviews 14-day free trial
Accurate attribution for Facebook, Insta, TikTok & Influencers