Fairing: Post‑purchase Surveys
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About this app
Launched
May 7, 2018
语言
English
Categories
Marketing analytics,Feedback and surveysWorks with
Shopify POS, Shopify Flow, Google Analytics, Klaviyo, Triple Whale, Google Sheets, Tik Tok, RechargeGet insights and track ads performance with post purchase surveys integrated to your marketing stack
Fairing (Previously Enquire Labs) give you more actionable consumer insights in a week than most survey tools produce in a year. You can deploy a series of questions inside your post-purchase experience, appending each response to your customer’s order data and using the insights across your marketing stack. Get proprietary data on attribution, personalization, CRO, competitive research and get to kno w your customers. Create a "how did you hear about us?" survey and improve your marketing ROI.
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Tie survey responses to your Shopify customers and order dashboards
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Build a zero-party database with insights directly from your customers
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Use our Powerful Rest API and integrations: Triple Whale, Klaviyo, recharge etc
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Target individual questions to new v returning, product purchased, or geography.
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Launch 25+ pre-built questions (pre & post purchase) with a single click
Pricing
14-day free trialUp to 1k Orders
$49/month
- Post-purchase Surveys
- Question Stream
- Follow-up Questions
- Export Responses
- All Integrations
- API Access
5 k命令
$99/month
- Post-purchase Surveys
- Question Stream
- Follow-up Questions
- Export Responses
- All Integrations
- API Access
Up to 10k Orders
$149/month
- Post-purchase Surveys
- Question Stream
- Follow-up Questions
- Export Responses
- All Integrations
- API Access
Up to 1k Orders
$49/month
- Post-purchase Surveys
- Question Stream
- Follow-up Questions
- Export Responses
- All Integrations
- API Access
5 k命令
$99/month
- Post-purchase Surveys
- Question Stream
- Follow-up Questions
- Export Responses
- All Integrations
- API Access
Up to 10k Orders
$149/month
- Post-purchase Surveys
- Question Stream
- Follow-up Questions
- Export Responses
- All Integrations
- API Access
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.See all pricing options
168 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly value this app for its ability to collect crucial data and provide actionable insights, especially for small businesses. Its seamless integration with Google Sheets, Klaviyo, and Google Analytics simplifies data export and analysis. The app is easy to set up, fairly priced, and offers excellent customer service. Regular updates introduce new features, enhancing its functionality. Key features include customizable post-purchase surveys, automated Slack responses, and customer segmentation. It provides valuable insights on customer behaviors and feedback, aiding in understanding the marketing funnel and saving marketing dollars.
整流罩一直很棒的对我们到目前为止。我们是一个two-man company with little to no data analysis experience. Fairing has been outstanding because it allows for us to seamlessly gather important data which leads to actionable decisions, without little to no effort on our end. They recently introduced the google sheet integration which is extremely helpful for exporting the data in an easy to splice format and have a phenomenal customer service/on-boarding team. It's really easy to set-up initially, their pre-filled question bank is outstanding, and it's seemingly very fairly priced for the level of data you get with a turn-key solution.
They make themselves very available to assist in ideating on new data to collect, splicing and reviewing the data, and are very open to feedback/new feature releases. New features seem to be released at a relatively quick frequency so I'm excited to see where it goes.
I was not paid or incentivized to write this review, I just believe this is a no-brainer app for any small, or large business, looking to understand their customers more, which is increasingly difficult in today's world of privacy settings and DTC space.
Fairing has been pivotal in adding additional layer to understanding our multichannel attribution as well as digging into customer insights: from what products they would like us to develop and sell to what specifically they liked about their product of choice.
We increased our post purchase survey response rate dramatically since implementing Fairing. We are not relying on email for this specific purpose anymore, but instead all the questions conveniently sit on the post purchase page. Win for our customers as they get one less email into their inbox, win for us as we get more responses and hence more reliable results.
Incredibly impactful tool!
We got started with Fairing just a few months ago and since then we are hooked. Getting instant customer insight is not an issue anymore as the native integration allows a rather high response rate.
Many more functions we haven't tested yet but are looking a lot forward to!
One of the few companies where the founder/CEO him/herself is accessible and personally supports the merchants.
About this app
Launched
May 7, 2018
语言
English
Categories
Marketing analytics,Feedback and surveysWorks with
Shopify POS, Shopify Flow, Google Analytics, Klaviyo, Triple Whale, Google Sheets, Tik Tok, RechargeBuilt by Fairing
Support
Send a message(646) 956-4544
hello@fairing.co