Customer.guru Net Promoter NPS

Customer.guru Net Promoter NPS

Free plan available
Rating (4.5)
Reviews
195
Developer

土著居民的ut this app

Launched

August 31, 2016

语言

English

Works with

zapier, slack, google analytics, facebook ads, desk, zendesk

Track segmented customer satisfaction with Net Promoter Score-based surveys

See how your customers are satisfied depending on the product they ordered, date of their first purchase (Christmas? Black Friday?), number of orders they placed with you, their geographic location and others. Discover trends in your customers' opinions.

See how your customers are satisfied depending on the product they ordered, date of their first purchase (Christmas? Black Friday?), number of orders they placed with you, their geographic location and others. Discover trends in your customers' opinions. more
  • Installation takes 30 seconds
  • Radically more survey responses thanks to smart follow-ups
  • Embed testimonials and reviews

Pricing

Free

Free

  • survey up-to 5 users per month

Hobbyist

$50/month

  • survey up-to 1,000 users per month

Small Business

$150/month

  • survey up-to 5,000 users per month

Advanced

$250/month

  • survey up-to 10,000 users per month
  • designed for Shopify PLUS

Free

Free

  • survey up-to 5 users per month

Hobbyist

$50/month

  • survey up-to 1,000 users per month

Small Business

$150/month

  • survey up-to 5,000 users per month

Advanced

$250/month

  • survey up-to 10,000 users per month
  • designed for Shopify PLUS

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.See all pricing options

195条评论

Overall rating
4.5
Counts per rating level
  • 79% of ratings are 5 stars
    155
  • 13% of ratings are 4 stars
    26
  • 4%的评级是3 stars
    7
  • 2% of ratings are 2 stars
    3
  • 2% of ratings are 1 stars
    4
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to understand customer experiences and facilitate business improvements. Its features, such as survey distribution, customer feedback collection, and customer segmentation, are highly valued. It's known for boosting customer reviews and response rates. Merchants commend the prompt and professional customer service. The app's integration of feedback into a testimonials page and its cost-effectiveness make it a top choice for small businesses and startups.

June 12, 2023

Absolutely horrendous customer support; I have tried to reach them since April 2023 to help me troubleshoot (hello@customer.guru). None of my reviews show up on the testimonials page. Not sure if it is a code problem or something else (I've copied/pasted their exact custom code for my store). Originally, individual NPS reviews showed up fine, and after some time they stopped displaying.

Given the absolute lack of support, there is no way I would sign up to any of their plans and cannot recommend using them.

I'm hopeful they will be able to help, and I'm willing to update this review when the time comes; until then, it is zero stars.

All Dogz Supply
United States
Over 1 year using the app
September 21, 2020

I have had customer guru for a while on our website now. Its lovely, as it gets customers to try out products. The only reason I gave it 4 starts is so they can maybe improve the appearance of their comments. Contine the good work! Thanks

HEARTIGRUB
United Arab Emirates
Over 3 years using the app
Edited November 11, 2020

Very easy to install and to use. It is very usefull to my business. I would totally recommend it to my friends

the-brands-club
Chile
Over 2 years using the app

土著居民的ut this app

Launched

August 31, 2016

语言

English

Works with

zapier, slack, google analytics, facebook ads, desk, zendesk

Built by Customer.guru

土著居民的ut Customer.guru

4.5平均评级

7 years building apps for the Shopify App Store

Support

Send a message

+420731787936

hello@customer.guru

Resources

FAQ