Overall rating
4.6
Counts per rating level
  • 87% of ratings are 5 stars
    996
  • 6% of ratings are 4 stars
    72
  • 2% of ratings are 3 stars
    19
  • 1% of ratings are 2 stars
    11
  • 4% of ratings are 1 stars
    44
What merchants think

Feedback submitted

This app is praised for its user-friendly automation features, including email marketing and follow-up sequences, which have reportedly boosted sales and customer engagement. It offers customizable receipts, product recommendations, and abandoned cart reminders. However, some merchants find the pricing structure confusing and have encountered billing issues. Customer service reviews vary, with some merchants appreciating the responsiveness, while others have had less positive experiences. The app integrates seamlessly with Shopify, enhancing store functionality.

Edited September 4, 2023

The app features are OK but the pricing structure is weird and is based on how many customers your store has had over its lifetime, not how many orders you are currently processing per month. Was very poor value for our store.

We also had a very bad experience of being overcharged as once they have your details they can change how much they charge you. I had to issue chargebacks to claw some of this money back as customer service was unresponsive

To top it off, when I cancelled my account they deleted all my review photos which took me 5 years to generate - seriously, WTF?

Maas Polish Australia
Australia
Almost 7 years using the app
September 14, 2023

Great and easy automations and designing my emails was a breeze!

Syds Selections
Canada
2 days using the app
August 30, 2023

Very easy to use highly recommend using this app very helpful in all areas it has great experience

Your online Discount one Stop Shop
United States
28 minutes using the app
July 10, 2023

scam application it waste your time and stole your data than you get banned . all reviews are fake they push you to give review if you want activate your account . and if you don’t give them a good review you will get banned

Goodreads
联合王国
About 2 hours using the app
March 23, 2023

"Efficient and user-friendly email marketing app! Streamlined communication with my audience has never been easier. Highly recommended!"

PoshLettice
New Zealand
About 1 month using the app
January 8, 2023

Early days so far but I am very impressed with the ease of setup and use so far. It's also very cool the way the app keeps you on track during setup with prompts for different takes, and also extends your free trial.

野蛮PersonaliTees
Australia
8 months using the app
February 20, 2023

We have used this app for several years. Suddenly we are unable to send emails. We are told our domain is not verified. We have updated DNS settings to no avail. Customer support is terrible. Our last attempt at getting help took 5 days before they responded. We are looking for a new app to send email marketing.

OldLutheran
United States
Over 6 years using the app
October 26, 2022

While this app is definitely less sophisticated than competitors for segmentation & overall functionality, our biggest issue is a clunky interface with limited customizability and TERRIBLE customer service. We've had many issues over the years, including products not syncing for our campaigns, campaign links not clicking through to site securely (despite being verified on CM's app), receipts randomly not sending, and several other issues on a smaller scale. We've given them ample opportunities to change and fix, having been with them from the beginning when it was Receiptful, through to Conversio, and finally now as Campaign Monitor, but their response times keep getting worse. We often won't hear back for 24-48 hours during week days, and it can take weeks (and in the product sync case - originally months) to fix for a problem that still resurfaces. Cannot recommend.

Love that Bag etc - Preowned Designer Fashions
Canada
About 7 years using the app
March 23, 2023

Really useful, used before, and has helped manage mailing services from upselling to notifications.

Enki Humidifier
联合王国
About 2 months using the app
February 6, 2023

Simple App, easy to set up and follow. Helps my business so much. Would definitely recommend to others

Mumma Said
Australia
2 months using the app
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