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Built into Shopify

Support at every step

The kind of customer attention that makes all the difference is woven into every part of what Shopify has to offer.

  • Make yourself available.Add your contact info to every page on your store so customers always have a way to get in touch.
  • Many happy returns.Make your return experience so fast and friendly, customers return to buy again.

Chat

Give more customers the confidence to buy with live support.

Be there for them
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Be there for them

FAQ

Save time by sharing answers up front.

回答之前他们问
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回答之前他们问
Get that tech stack

How True Botanicals does it

Skincare brandTrue Botanicalsachieved a 95% customer satisfaction score usingGorgias ‑ Helpdesk & Live Chat.

Feedback and surveys

Want to know what customers want? Just ask them.

Do your research
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Support how-tos

Guide

Offer support with apps that let you chat with customers.

Video

Give them a great experience

Blog

Let customers track orders in real time