AfterShip Feed for TikTok Shop,358 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its seamless syncing of Shopify products with TikTok shops. It's praised for its efficient performance and improved inventory management. The customer service is noted for their quick responses and proactive problem-solving, often via live chat or calls. Many merchants appreciate the free trial period offered. This app is beneficial for those looking to streamline their TikTok selling process.
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I was having an issue with my TikTok shop syncing to Aftership and the team were very helpful and called me to ensure that the problem was sorted in a timely manner. My problem is sorted and I appreciate their time - highly recommend!
非常有用的员工谁拿走了蒂姆e to go through a step by step process to help fix my issue.
ayushi help me get a 30 day free trial to help scale my business so far it been better then the free
Great in theory but poor performance and even poorer customer service. Products and orders fail to sync. Cancellations do not sync so items are shipped when the customer has received a refund. Every time we reach our to customer support, we go round in circles without any knowledge assistance. We end up having to research and fix the issues ourselves. Extremely overpriced, even more so for to poor system and service.
Thank you for sharing your feedback with us. We apologize for the synchronization issues you've encountered with our service, including product and order discrepancies and cancellations not syncing correctly. We understand the frustration this has caused. Our team is looking into all the issues you reported and provide you the better assistance to improve your experience.
Regarding customer support, we are committed to providing more effective and knowledgeable assistance. We appreciate your patience and understand that the experience you described is not acceptable.
Additionally, we are continuously evaluating our pricing structure to ensure it reflects the value we provide. Your feedback is crucial in helping us improve our service, and we want to make things right for you. If you have specific concerns requiring immediate attention, please reach out to us directly at support+feed@aftership.com, and we will do our best to assist you promptly.
Thank you for your patience and for giving us the opportunity to address your concerns. We value your feedback and are dedicated to enhancing your experience with our service.
Regards,
Team AfterShip
Sweet people help me link my account and with any other questions i have so far its working well! :D
I could not figure out what I was doing but I had someone hop on a call with me to walk through the issues and we had it figured out withing 15 minutes. I am super satisfied with the customer support.
Great help, I followed her directions and everything worked out perfectly... Now I am able to do what I needed to get done.
Thanks again
App does not properly sync products or the update of the products. When an order comes in from Tiktok it doesn't provide the customer info in shopify. No name, address or email to fulfill the order. I updated photos and information of products in shopify but the update did not reflect in the Tiktok shop. Customer service was kind, but was unable to help. After an hour of waiting while they looked into the issue they stated they will see if the developer can help and will email me in a few days. Meanwhile my Tiktok shop is still active and disarrayed with the ability for customers to place orders for non existent and incorrect products. The issue is costing me sales and I'm also paying for the app that doesn't work.
Thank you for your Feedback.
It is unfortunate to know that we did not meet your expectations. However, this is not the experience we want to provide to our users.
It is our constant endeavor to delight our users and make their experience with the app useful. We are assigning a support executive to investigate and resolve your concern. They will help you to fix it and revert you over the same chat and by an email.
Please don’t hesitate to contact us directly at support@automizely.com if you have any questions or would like to check on our availability. Our Support Team is available 24/7 to provide you with assistance and resolve any concerns that you may have.
Great experience thanks Aditya, sorted out my issue. Thank you. I could not sync at first but eventually it worked.
Great customer service, friendly and fast. So far I prefer this app over others I have tried and I hope this is what I needed to ensure the success of my TikTok Shop! Thanks for helping me!