CedCommerce Amazon Channel

Just switched over from codisto/marketplace and wish I had only done that sooner!


Back story:
I’m new to e-commerce after having spent my career working in services so far and was brought it by a small company to clean up a store that had a very messy back end and much of the store wasn’t linked, linked properly or had errors connecting products from Shopify to amazon. 

The previous software and why I switched:
Codisto was very difficult to use and not intuitive. The linking of items was overly complicated. In an age with artificial intelligence and UX designers that are readily available to make things intuitive and user friendly, this software was unreasonably difficult to you. And didn’t have quick and easy user-guides that addressed the tasks that are most common/Necessary. They do have videos but that is buried within longer videos of info not relevant to me right now.
Some of the support staff was amazing and some got hyper focused on issues that were a symptom of the problem and not the actual problem (focusing on the lack of a SKU number instead of the SKU and all my work not saving when I hit save).

THEN they were acquired by Shopify and rolled out a new version that wasn’t ready for release. Some one that was a new higher up in the company chose a date and made a demand instead of releasing a fully functional piece of software when it was ready. NOTHING WORKED. I had to put all my staff helping me clean up the store on hold. Two of the issues were escalated to DEV and no time frame was given on a fix. I lost a whole week of productivity. All of my work from the first half of the week was gone, just when I had thought that I understood the software and could finally make progress. 

So then I switched to CED!

CED:
So far the experience has been amazing. I was able to easily install the app. I connected with support on a video chat just a few hours later and they walked me through the set up, how it works and was able to get much more of our store online just by importing our Shopify store than I had been able to do in WEEKS with codisto.

The matching of items works FAR better than codisto. The support is amazing and fast, there are multiple options to connect and they will take the time to make sure to understand and address the issues instead of talk down to you as though you don’t know what you are talking about. 

I wish I had done this immediately when I began in my current role. DO NOT bang your head against the wall with codisto. I highly recommend CED. 

Shabad has been amazing working with me to correct the few issues and setting corrections that I have needed to make the transition smooth and has gone above and beyond. Thank you



Ok so let me tell you... I get quickly frustrated with tech and it's all super overwhelming. I started with the free plan until I learn how to figure things out but we had over 200 products to upload. After a quick chat with Mannu and him explaining why I'm running into some of issues, I went ahead and upgraded and we hopped on a google meet call with screen sharing where he personally helped me set everything up in a matter of 15 minutes.

And I should add, the free plan has been intergrading smoothly and quickly for several months now with Shopify and Shipping profile... they just stop syncing after the 50 orders lol so I'm happy to finally not worry about that.

Highly recommend this!!!

Its taken me a while to get everything set up because I am new to all of this and not very good with technology,but I am getting there and the ongoing support has been fantasic. I have had more help again today and the instructions have been clear and easy to follow so I have been able to set up template, sync and upload my products which is a big step for me. I have also been offered an additional support call over google which will be helpful to check everything and correct any mistake i may have made. I couldnt have done any of it without the support given.